This Refund Policy applies to all services provided by:
ZYBIONDO LIMITED
ROOM 511, 5/F, MING SANG IND BLDG,
19–21 HING YIP STREET,
KWUN TONG, Hong Kong
1. Overview
YardCare Academy provides digital educational services, including structured training plans, online courses, and related learning materials. By purchasing any plan, you agree to this Refund Policy.
Due to the nature of digital content and immediate access to materials, refunds are limited and subject to strict eligibility conditions.
2. Refund Eligibility
You may request a refund only if all of the following conditions are met:
- Request is submitted within 7 days of purchase
- You have accessed less than 25% of the course content
- No certificates have been issued
- No downloadable materials or premium resources have been accessed
- No one-on-one sessions, consultations, or coaching services have been used
If any of the above conditions are not met, the service will be considered used, and refunds will not be granted.
3. Non-Refundable Cases
Refunds will not be provided in the following situations:
- Significant course access or completion
- Participation in live sessions, coaching, or consultations
- Download or use of course materials, templates, or resources
- Change of mind after purchase
- Failure to achieve expected results
- Delays caused by user availability or engagement
All digital products are considered consumed once accessed.
4. Plan & Subscription Services
For plans that include ongoing access:
- You may cancel at any time to stop future billing
- No refunds will be issued for previous payments
- Access continues until the end of the active billing cycle
5. Custom Plans
Custom or personalized training programs are strictly non-refundable:
- Work begins immediately upon confirmation
- Resources, strategy, and consultation are considered delivered services
6. Exceptional Circumstances
Refunds may be granted at our sole discretion in cases such as:
- Duplicate transactions
- Billing errors
- Verified technical issues preventing access to services
Each case will be reviewed individually.
7. Refund Request Process
To request a refund, please contact us with:
- Full name
- Registered email address
- Order ID or transaction details
- Reason for the request
Send your request to: contact@yardcareacademy.info
8. Processing Time
If approved:
- Refunds will be processed within 5–10 business days
- Funds will be returned to the original payment method
- Processing time may vary depending on your bank or payment provider
9. Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your payment provider
- Then contact us for further assistance
10. Changes to This Policy
ZYBIONDO LIMITED reserves the right to modify this Refund Policy at any time. Updates will be posted on this page, and continued use of services constitutes acceptance of the revised terms.
11. Contact Information
ZYBIONDO LIMITED
ROOM 511, 5/F, MING SANG IND BLDG,
19–21 HING YIP STREET,
KWUN TONG, Hong Kong
Email: contact@yardcareacademy.info
Response Time: 24–48 business hours